Employability Programmes
Modules Include
Communication skills, CV preparation, cover & speculative letters, application forms, analysing job adverts, thinking skills, interview techniques, financial budgeting, time management, assertiveness, “look okay, feel okay” (personal health & hygiene & drug awareness), health & safety in the workplace, telephone techniques, employment rights & responsibilities, equality & diversity, barriers to employment, I.T skills, team working, selling yourself, self development and motivation.
The Basics in Sector Specific Training
- CARE – Covering mental health, working in care homes, bullying, manual handling.
- SECURITY – CCTV, physical security, conflict resolution, licensing law England, arrestable offences, drugs awareness, emergency procedures, searching & offensive weapons.
- RETAIL – Customer service, money transactions, team working sessions, dealing with complaints, stock taking and rotation.
- HOSPITALITY – Food hygiene, customer service, team building, dealing with complaints.
- CALL CENTRE – Telephone techniques, dealing with complaints, IT skills, including word processing.
- FACILITIES MANAGEMENT – C.O.S.H.H. Control of Substances Hazardous to Health and B.I.C.S – British Institute of Cleaning Science
- CATERING – Food hygiene: cooking, chilling, cleaning and food labelling, health and safety, customer service, stock taking and rotation.
- Basic First Aid
